Returns & Exchanges
At Winebar, we want you to be completely satisfied with your vintage. If your bottle arrives damaged or does not meet our quality standards, we offer a 30-day return policy for a full refund or exchange.
Contact Support
Email our cellar team at support@winebar.com with your order number and a brief explanation of the issue.
Provide Documentation
Attach a photo of the damaged bottle or the cork if the wine is corked to help us process your claim quickly.
Prepare the Package
Secure the bottle in its original specialized shipping container to ensure it does not break during the return transit.
Receive Refund
Once we receive and inspect the returned item, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing