Frequently Asked Questions
Everything you need to know about our premium selection and delivery.
Do you require an ID for delivery?
Yes, someone 21 years or older must be present to sign for the delivery and provide a valid government-issued photo ID as per federal law.
How do you ensure the wine isn't damaged during shipping?
We use specialized, temperature-controlled packaging and reinforced inserts to protect against breakage and extreme heat or cold during transit.
What is your return policy for corked or spoiled wine?
If you believe your bottle is corked or flawed, please contact us within 30 days of purchase. We will provide a replacement or store credit upon verification.
Can I track my order in real-time?
Absolutely. Once your order is processed, you will receive a tracking number via email to monitor your shipment from our cellar to your door.
Which states do you ship to?
We currently ship to most states where direct-to-consumer wine shipping is legal. Please enter your zip code at checkout to confirm availability in your area.
Do you offer gift wrapping and personalized notes?
Yes, we offer premium gift packaging options and the ability to include a custom printed message with any order at checkout.